Refund policy
RETURN AND REFUND POLICY
Last updated: September 10, 2026
At Vensyl, we want you to feel confident trying our products. This policy applies to eligible purchases made directly through vensyl.com.
1. 60-Day Satisfaction Guarantee
You may request a return within 60 days from the date your order was delivered.
Because skincare products need to be used in order to evaluate them, products do not need to be completely unopened or unused to qualify for our satisfaction guarantee.
We reserve the right to refuse a refund where:
· the 60-day return period has expired;
· the product has been substantially or completely consumed beyond what would reasonably be necessary to evaluate it;
· the returned product is not the product originally purchased;
· there is evidence of fraud, abuse, excessive returns, or misuse of this policy; or
· the purchase was not made directly through vensyl.com.
Proof of purchase may be required.
2. Contact Us Before Sending Any Return
IMPORTANT: Do not mail or otherwise send any product back to us until you have contacted Vensyl and received return authorization and return instructions from us.
To request a return, contact us at hello@vensyl.com or +1 307 218 6752. Please include your name, order number, the product(s) you wish to return, and a brief description of the reason for the return.
We will confirm whether the return is eligible and provide the correct return destination and any additional instructions. The return address may differ from our business address because we use third-party fulfillment services.
Products sent to our business address, an Amazon facility, or any other address without our prior instructions may be delayed, refused, lost, or may not be eligible for reimbursement of shipping costs.
3. Return Shipping
Unless the product was damaged, defective, incorrectly supplied, or the return is otherwise the result of an error by Vensyl, return shipping costs are the responsibility of the customer.
If we determine that Vensyl is responsible for the return, we will provide appropriate return instructions and, where applicable, a prepaid return method or reimbursement arrangement. Please do not purchase return postage expecting reimbursement unless we have approved it in advance.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from our error.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at hello@vensyl.com as soon as reasonably possible. Please include your order number and photographs of the product and packaging where reasonably possible.
We will review the issue and provide an appropriate replacement, refund, or return solution where the claim is valid.
5. Refunds
Once an eligible return has been received and approved, the refund will be issued to the original payment method.
Please allow several business days after the refund is issued for it to appear in your account. Processing times depend on your bank, card issuer, or payment provider.
We do not issue refunds to alternative payment methods unless required by law.
6. Lost or Missing Orders
If tracking indicates that your order was delivered but you cannot locate it, first check the delivery location, with other members of your household, with neighbors where appropriate, and with the carrier using the tracking information provided.
If the package still cannot be located, contact us at hello@vensyl.com. We will review the circumstances and work with the fulfillment provider and/or carrier where appropriate.
7. Purchases Through Amazon or Other Retailers
This policy applies only to purchases made directly through vensyl.com. Purchases made through Amazon or another retailer or marketplace are subject to that retailer's applicable return and refund procedures and should generally be handled through the platform where the purchase was made.
8. Subscription Orders
Canceling a subscription prevents future subscription orders from being generated, subject to the timing of your cancellation.
If a subscription order has already been processed or entered fulfillment before cancellation, we may not be able to stop that shipment. Once delivered, the order may still be eligible for return under this 60-day policy.
9. Consumer Rights
Nothing in this policy limits any rights you may have under applicable federal, state, or local consumer protection laws.
10. Contact
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Vensyl America LLC |
