Shipping policy
SHIPPING POLICY
Last updated: September 10, 2026
This Shipping Policy applies to orders placed directly through vensyl.com and fulfilled on behalf of Vensyl America LLC.
1. Fulfillment
Orders may be fulfilled through Amazon's fulfillment network, including Amazon Multi-Channel Fulfillment (MCF), or through another fulfillment provider selected by Vensyl.
Although Amazon may store, pack, ship, or deliver your order, purchases made through vensyl.com are transactions with Vensyl America LLC, not purchases made through the Amazon marketplace.
Packages may arrive in Amazon-branded or other third-party shipping packaging.
2. Shipping Destinations
We currently ship to eligible addresses within the United States as indicated during checkout. Availability of delivery to a particular address is determined during checkout and may depend on carrier or fulfillment-network restrictions.
3. Shipping Rates
Available shipping methods and applicable shipping charges, including any free-shipping promotions, are displayed during checkout before payment is completed. Shipping promotions may be subject to minimum purchase amounts or other conditions.
4. Processing and Delivery
Orders are generally submitted to our fulfillment provider after payment has been successfully processed. Estimated delivery dates or delivery windows may be displayed during checkout, in your order confirmation, or through shipment tracking.
Delivery estimates are not guaranteed. Actual delivery times may be affected by fulfillment network capacity, carrier delays, weather, holidays, incorrect or incomplete addresses, high-volume periods, events outside our reasonable control, or other logistics disruptions.
5. Tracking
When tracking information is available, it may be sent to the email address or other contact information provided during checkout. Tracking information may take some time to update after an order has been handed to a carrier.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact hello@vensyl.com immediately if you notice an error in your shipping address.
Because orders may be transmitted rapidly to our fulfillment provider, we cannot guarantee that an address can be changed after an order has entered fulfillment. Vensyl is not responsible for delays or failed deliveries resulting from an incorrect address supplied by the customer, except as required by applicable law.
7. Order Changes and Cancellations
We process orders as quickly as reasonably possible. Once an order has entered the fulfillment process, we may not be able to modify or cancel it.
If an order can no longer be canceled, you may request a return after delivery in accordance with our Return and Refund Policy.
8. Damaged Shipments
If your package or product arrives damaged, contact us at hello@vensyl.com as soon as reasonably possible. Please provide your order number, a description of the issue, and photographs of the damaged product and packaging where reasonably possible.
9. Lost Packages
If a shipment appears to be lost, contact us at hello@vensyl.com. We may need to investigate the shipment with Amazon, the applicable fulfillment provider, and/or the delivery carrier before issuing a replacement or refund.
10. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, check the delivery area, household members, neighbors where appropriate, and any information supplied by the carrier.
If you are still unable to locate the package, contact us at hello@vensyl.com. We will review the circumstances and assist with the carrier or fulfillment provider where appropriate.
11. Returns
Do not return any product to our business address, to Amazon, or to any other location unless Vensyl has first authorized the return and provided return instructions. Return destinations are determined case by case and may differ from our business address.
For complete information, please review our Return and Refund Policy.
12. Shipping Restrictions
Certain addresses or territories may not be supported by our fulfillment providers. If we cannot fulfill an order to the address provided, we may cancel the order and refund the amount paid.
13. Contact
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Vensyl America LLC |
